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Frequently Asked Questions

How does shipping work?

Currently our 15 seafood producers from around the country ship to the contiguous 48 states, and we will soon expand to include the great states of Alaska and Hawaii. Click here to be notified when we start shipping to your area.

Orders are shipped via FedEx and can be placed up to 2 weeks in advance. Simply choose when you want your seafood to arrive during checkout

What does shipping cost?

Shipping is free for most products. At checkout, you will be shown all available options for delivery

What is my order shipped in?

Orders ship in insulated containers with frozen gel packs to keep live or fresh products cold. Frozen products ship with dry ice and will arrive frozen so you can stock your freezer or thaw and enjoy.

We’ve spent years searching for “green” packaging materials. Everything we or our seafood producers use is better than the industry standard. Even still, we are not perfect and are constantly looking for more environmentally friendly ways to do things. If you know of better alternatives, please let us know!

How do I store all this great stuff I just got?

After going to great lengths to find you the freshest seafood available, we want you to know how to keep it fresh! Most importantly, never let seafood stay out for too long. Once you open your package, be sure to put everything in your refrigerator or freezer as soon as possible. You can stop here or if you really want to keep everything pristine, read on...

Refrigerating Fish...Place fish in the coldest part of your refrigerator - often the bottom crisper. If you want to really be pro, check out this link on how to easily make an awesome seafood storage container out of tupperware.

Refrigerating Shellfish... Since fresh shellfish need to remain alive until they are consumed, they should not be stored in airtight containers. Place in refrigerator covered with damp paper towels or cloth to keep them nice and moist.

Freezing Fish...If you plan on freezing fresh product for later use, place in the coldest part of your freezer allowing as much surface area as possible to be exposed to the cold air. To thaw, slowly place fish in a covered pan into the refrigerator for 24 hours . To thaw more quickly, place product in a watertight bag into a sink with cool running water, allowing about 1/2 hour per pound.

Freezing Shellfish... An option for longer-term storage of fresh shellfish is to freeze them. Shuck (remove from shell) the oysters and immediately place them in a shallow waterproof container. Place the container full of oysters in a freezer with a temperature of no higher than zero degrees Fahrenheit. Remove the container from the freezer and allow the oysters to thaw in the refrigerator when you want to use them.

Can I order less than the minimum?

Our seafood producers determine the quantities we sell on our site. If the amount is more than you can eat on your own, split an order with coworkers or neighbors, invite some friends over to enjoy with you, make a few meals out of it over the course of a week, or freeze some for later!

What does sustainable even mean?

"Sustainability" means a lot of different things, and for seafood there is no unifying definition. To us sustainable seafood means that the population of the species is healthy, well managed and farmed or caught in an environmentally friendly way. We are constantly monitoring every product we sell to ensure that your purchase is supporting those fishermen that are responsible stewards of the sea. We follow the guidelines established by the Monterey Bay Aquarium's Seafood Watch program. Take a look at our producers and you will see mostly smaller, family-owned companies operating entirely in the U.S.

How do you ensure traceability in your inventory?

Traceability is a huge problem in the seafood industry. Fraud and mislabeling are rampant, and there is little enforcement to ensure the consumer gets what they pay for. i love blue sea shares our customers’ concerns over this important issue, which is why we’re doing something about it.

By offering seafood direct from the source, we cut out the lengthy supply chain where mislabeling and fraud mostly occurs. You order online, and the fisherman or oyster farmer ships direct to you. This allows the fishermen to keep more of the margin, and rewards them for sustainable harvesting practices.

We choose seafood producers who demonstrate similar standards of quality, consistency, and sustainability. The foremost reason that we exist is to make it easy for everyone to buy sustainable seafood. i love blue sea aims to improve the seafood industry by directing pressure up the supply chain. Transparency remains a challenge, but we do our very best every day to give our customers what they want and deserve – honest seafood direct from the source.

What if I'm not happy with my order?

Then we're not happy! We want this to be the way you get your seafood fix from now on. If something is not up to your standards - please let us know! Send us an email at ahoy@ilovebluesea.com and we will do everything in our power to turn that frown upside down.

What about Mercury?

Oceanic predators such as bluefin tuna, king mackerel, shark, marlin, and swordfish eat at the top of the food chain and live for a long time, thus accumulating high levels of mercury. These fish also tend to be severely over fished and will not be sold on this site. Eating sustainable seafood not only helps the sea recover but lowers your exposure to mercury.

What is sashimi grade? Is it safe to eat raw seafood?

Sashimi grade is a marketing term that does not mean seafood has been subjected to any guidelines or regulations. Our seafood is sushi quality. Sushi quality means the freshest seafood available to consumers, you! Seafood you buy at supermarkets can be a week or more old and has often passed through a dozen or so hands. In other words, not the kind of stuff you want to be eating raw (or at all, really)! Please remember that fresh seafood may only be safe to eat raw for up to 2 days after you receive it when properly stored. After that, unless 'danger' is your middle name, it's best to cook it before enjoying.


What is the difference between fresh and frozen sushi/sashimi products?

Believe it or not, usually more than half the sushi you get at your favorite restaurant is previously frozen. Properly frozen seafood is completely safe for raw consumption. Most of our frozen seafood is individually quick frozen at sea, meaning when you thaw and eat, the fish will be hours old.